Refund and Returns Policy
Overview
Returns
- You have 7 days from the date of delivery to initiate a return.
- To be eligible for a return, the item must be unused, unopened, and in its original packaging.
- We do not accept returns on used or opened items due to hygiene and safety reasons.
- To initiate a return, please contact our support team at suport@mixopidia.com with your order number and reason for return.
Refunds
- Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.
- Approved refunds will be processed within 7-10 business days to the original payment method.
- Shipping costs are non-refundable unless the return is due to a damaged or defective product.
Exchanges
- We only replace items if they are damaged or defective upon arrival.
- If you received a damaged item, please email us within 48 hours of delivery with clear photos of the product and packaging.
- Depending on stock availability, we will send a replacement or issue a refund.
Non-Returnable Items
- Opened or used items
- Personal care and hygiene products
- Sale or clearance items
- Gift cards
Cancellations
- Orders can be canceled within 12 hours of placement. Once an order is processed, it cannot be canceled.
Contact Us
If you have any questions about our Refund and Returns Policy, feel free to reach out to us at suport@mixopidia.com
Need help?
Contact us at {suport@mixopidia.com} for questions related to refunds and returns.